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Customer Must Verify ABP While On Call

May 02, 20240 min read

STARTING 5/2/2024 - AutoBill Update

All agents must be instructing customers to confirm/complete the autopay via email sent while on the call. This is a must to complete the Auto Payment Billing. Due to the 25% of First Bill No Pay (FBNP) accounts this is likely why we are seeing FBNP and Chargebacks percentages so high.

Abusing pre-paid cards is a huge factor for NFBP and Chargebacks

We have 30 days to turn this around!

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