Internet Script
Hi customer name_, this is Rep name_ your Internet Specialist. We received your information from our Facebook ad about High Speed Internet Service.
To get you the best offer available, is it okay if I ask you a few questions ___customer name__ _,
Do you currently have Internet service?
IF NO TV Service Skip to the Green line below
Who do you have the Internet with right now?
How long have you been with ___current provider___?
What do you use your Internet for mainly and how many people or devices are typically connected?
How much are you paying Current Provider right now?
What is your biggest frustration with your current Internet service?
(Skip to the Orange line below)
____________________________
If No Internet service continue script here.
How long has it been since you had Internet service?
Who did you have your previous Internet service with?
___________________________
What is the address that you’d like to get the new service for? _________________
(check the address to see what providers are available and quote the price for the on that fits their needs and that gives them the best speed)
Just a couple more questions ____Cstm name____ and I’ll get you the best offer and speed available!
(Only read below if it applies to the provider that serves the customers address such as AT&T)
There is a soft credit check for some of the providers. Do you know if your credit is 580 or above?
(Most providers have a soft credit check. AT&T Fiber charges $20 upfront but it is applied to the customers bill. ViaSat does a pending charge of $50 that releases after 2-3 days, T-Mobile has a $35 charge upfront. I think those are the only ones that have a charge upfront at this time,)
To get you approved and to protect your identity if you ever needed to call in about your service…
1. Can you please verify your Date of Birth?
2. The final thing the system needs to get you approved, what is your SSN?
(Different internet providers might require one ID over the other and some may not require anything)
Read the appropriate lines below based on the service provider you’re planning to set them up with
For AT&T: To get your account processed and to schedule a technician to come out and install your new service there is a one-time fee of $20 fee. (ONLY WITH AT&T CURRENTLY)
Would you like to use a debit or credit card for this today?
For ViaSat: To get your account processed and to schedule a technician to come out and install your new service there is a one-time authorization of $50 on the debit or credit card you put on file for ABP. It releases after 2-3 business days
Would you like to use a debit or credit card for this today?
For T-Mobile: To get your account processed and to schedule a technician to come out and install your new service there is a one-time charge of $35.
Would you like to use a debit or credit card for this today?
Okay, Is ____FULL NAME _____ your full name and the name we'll be putting on your account for the new service today?
Is the number I called that we're speaking on the best number to list on the account?
The email address that I have that I'll put on your account is ____email customer submitted when opting in_____ is this the best email address to put on your new account that you use?
Can you provide me with a 4-digit PIN that you’ll remember if you ever need to call in about your account? This is to protect your account and to verify that it’s you if you need to call in for any reason.
What is your favorite restaurant? They will ask for your 4 digit PIN as well as the answer to your favorite restaurant.
((When asking for the PIN and Favorite Restaraunt DO NOT SUGGEST WHAT THEY SHOULD USE. Wait for them to tell you)
Congratulations, you have qualified for the promotional offer. Now we just need to get our technician scheduled to get your install taken care of. .
It looks like I can get a technician out there on ____day of week____ between _____ a.m and _____a.m. or between _____ to _____ pm. Which time works best for you?
The card you provided for the one-time fee, is that the same card you’d like to keep on file for auto bill payment each month?
Okay, ___Customer Name____ everything is all set. You will get all the details in an email to the email we listed on your new account. The technician will also call you about 30 minutes prior to his arrival.
(If Applicable. Some providers just send the equipment to the customer for self install)
As a reminder if you currently have Internet service DO NOT cancel your current service until your new service is active. This is to prevent you from having any lapse in service if there was a delay with your installation for any reason.
If you need assistance in the future, please feel free to call me at 972-737-5356.
You will be receiving all the information about your account through Email from ____Service Provider Name____ as well as a text from us that will provide you your account number and the install date and time.
Again, my name is __________, I would be happy to help you in the future so do not hesitate to call me with anything you need. Thank you for your time, have a great day.